Check out GetHuman
The GetHuman™ movement has been created from the voices of millions of consumers who want to be treated with dignity when they contact a company for customer support. Here's what they do:
- Catalog steps to bypass automated (ivr) phone systems to speak directly to a human
- List email addresses to quickly contact help from companies by email
- List online help pages and web forms to get customer care via the web
- List screen names or web pages for companies that offer live customer service chat
- Find new ways that companies are reaching out to customers, like via Twitter™
- Establish standards for customer care based on input from customers (not businesses)
- Allow users to rate businesses for their customer service
- Allow users to discuss customer service experiences
- Allow users to share tips on how to contact help and receive better service
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