Saturday, March 19, 2011

Get Human!

Have you ever called a company, but can't get anyone to speak to? Or other problems in communicating with the company?

Check out GetHuman


The GetHuman™ movement has been created from the voices of millions of consumers who want to be treated with dignity when they contact a company for customer support. Here's what they do:
  • Catalog steps to bypass automated (ivr) phone systems to speak directly to a human
  • List email addresses to quickly contact help from companies by email
  • List online help pages and web forms to get customer care via the web
  • List screen names or web pages for companies that offer live customer service chat
  • Find new ways that companies are reaching out to customers, like via Twitter™
  • Establish standards for customer care based on input from customers (not businesses)
  • Allow users to rate businesses for their customer service
  • Allow users to discuss customer service experiences
  • Allow users to share tips on how to contact help and receive better service

No comments:

Post a Comment